Students, institutes, and other stakeholders face delays, confusion, or lack of clarity when raising grievances. This undermines confidence in the system, reduces stakeholder satisfaction, and can slow the adoption of reforms.

The National Nursing and Midwifery Commission (NNMC) Act, 2023 allows the The Nursing and Midwifery Ethics and Registration Board to provide for mechanisms for receiving complaints and grievance redressal. The National Education Policy (NEP) 2020 highlights the importance of robust student support systems and responsive governance in ensuring quality education outcomes.

A dedicated grievance redressal platform and clear guidelines ensure timely, transparent, and accountable handling of complaints. By enabling stakeholders to track issues, the reform strengthens trust and improves satisfaction.

The objective is to implement a structured, user-friendly Grievance Redressal Mechanism for the public. This system will ensure that the state nursing council addresses all queries from the ground in a timely manner and evolves to minimise the volume of incoming queries over time.

The grievance redressal mechanism should be implemented in line with the guiding principles of the NNMC Act, 2023. It emphasizes building transparent, accountable, and responsive systems that strengthen institutional credibility and ensure timely resolution of issues.

  • User-centric design: The mechanism should prioritize ease of use, minimal steps for submission, and provide offline support channels where necessary to all stakeholders.
  • Transparency and accountability: Every grievance should have a clear acknowledgement, tracking ID, and visible status updates so that stakeholders can monitor progress.
  • Timeliness of resolution: Defined timelines must be adhered to for acknowledging, processing, and resolving grievances to build trust and reduce bottlenecks.
  • Confidentiality and data security: Stakeholder information should be protected through secure systems, with strict privacy protocols to ensure trust and safety.

  • A detailed Standard Operating Procedure is drafted and notified, outlining roles and flow.

  • Engage a technology partner to develop and maintain a digital grievance redressal platform. The partner will be responsible for designing the dashboard, enabling grievance logging, tracking, and reporting functionalities, and ensuring system security, accessibility, and scalability.

  • Organize training sessions for institute administrators and designated staff to familiarize them with the grievance redressal mechanism.

  • Inform institutes, faculty, and students about the availability and purpose of the grievance portal. Use circulars, awareness sessions, and official communications to explain how grievances can be submitted, tracked, and resolved.

  • Develop a digital dashboard to track, monitor, and manage all grievances submitted by students and institutes. The dashboard allows real-time updates, status tracking, and ensures accountability and timely resolution of issues.

2025 Nursing Corporation. All rights reserved.